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Shipping and Returns

Shipping:

  • Next day delivery to Mainland UK, for other destinations please call to arrange delivery.
  • Delivery charges are calculated on weight, dimensions and destination and we always endeavour to send consignments by the cheapest and most reliable method we can. 
  • Orders under £25 and under 2kg will normally be sent by First Class Post or Packet.
  • Orders over £25 and under 2kg will normally be sent by Special Delivery.
  • All other orders will be sent by Carrier.
  • Orders sent by Special Delivery or Carrier require a signature on delivery. If no-one is available for this, please contact us.
  • Deliveries to non EU countries will have UK VAT deducted.
  • Local import duties may apply for which Collinson plc is not liable.
If we are unable to give you a delivery charge when you submit your order, please telephone us to arrange delivery on 01995 606451.

Returns:

Please do not send parts back to us without firstly contacting us and/or completing in full a Goods Return Note.

  • Parts must be returned in their original packing/ex factory condition or a re-stocking charge will be applied.
  • Unwanted parts may also be subject to a re-stocking charge.
  • We do not collect parts.

*Always ask for a proof of posting certificate if returning via Royal Mail. This will ensure that you receive a full refund even if your goods are mislaid in the post.

Prices:

Prices are accurate at time of printing and exclude VAT at the current rate. Collinson plc reserve the right to change prices/technical information without prior notice.

Payment:

Trade Credit accounts are available (subject to status). Alternatively, you can pay by cheque, BACS transfer or by using any of these debit/credit cards.