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Privacy Notice

Collinson plc knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We do not send bulk marketing emails to personal email addresses. By visiting our on-line store you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Collinson plc gather?

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. The information we learn from customers helps us personalise and continually improve your shopping experience at Collinson plc. Here are the types of information we gather.

Information You Give Us

We receive and store any information you enter on our on-line store. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.

Automatic Information

We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your web browser accesses our website.

E-mail Communications

We only send emails to you regarding shopping lists that you have submitted to us or order confirmations. You may receive emails from the on-line store administration system regarding your log in/password details or if you have asked us to contact you by email.

Credit Card Details

We accept Card payments at our on-line store, but we do not store any card or transaction details on our system. Payments are entered and processed on the highly secure systems of our payment partner Cardsaveâ„¢. This assures reliable, secure and private handling of your card details.

What about Cookies?

Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in your shopping list between visits. You can usually modify your browser to prevent this happening.

Does Collinson plc share the information it receives?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your order. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.

How secure is information about Me?

The personal information which we will hold will be held securely in accordance with our internal security policy and the law. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

What information can I access?

If you choose to visit our on-line store, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application UK law. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most such information when you search, buy, order, or other methods of communication via our website or email Collinson plc. As a result of those actions, you might supply us with such information as your name, address, company name, email address and phone number.

Automatic Information

For security purposes Collinson plc may sometimes collect and analyse the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link.